Privacy Policy

We respect your privacy

Tennis Valley protects your personal privacy. This Privacy Policy outlines how Tennis Valley handles your personal information and safeguards your individual privacy.

Tennis Valley abides by the National Privacy Principles (NPP) as set out in Schedule 3 to the Privacy Act 1988. You can obtain a copy of the NPP from the Privacy Commissioner’s web site at www.privacy.gov.au.

The kind of information we hold about you

Personal information collected by Tennis Valley generally consists of your name, address, contact details (including telephone numbers and e-mail address), membership details, competition details, our communication history and your preferences in terms of how you wish to receive information from Tennis Valley.

This information is collected for the purposes of sending relevant correspondences to you and building long-term relationships. Tennis Valley may collect your personal information when you make an inquiry about our services. Tennis Valley may also collect personal information about you from a third party for the purpose of offering our services to you.

Tennis Valley also collects information on web site activity to enhance your usage and continually improve our site. This includes information such as the number of users who visit the web site, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems have used the site and, when entering the Tennis Valley web site from another web site, the address of that web site. “Cookies” are commonly used by web sites on the Internet to achieve these objectives. They are usually placed on your hard drive to recognise and identify your computer. The cookie does not contain any information that personally identifies you and we do not use cookies in order to obtain such information. Your browser should allow you to refuse cookies if you so desire. This information on its own does not identify an individual but it does provide Tennis Valley with statistics that it can use to analyse and improve our web site and our communications.

Tennis Valley does not collect information about your political beliefs, your religious beliefs, health information or sexual preferences.

Use and disclosure of your personal information

Tennis Valley undertakes not to sell, rent or trade your personal information. Tennis Valley will not disclose personal information about you, unless the disclosure is:

required by law
is authorised by law, or
you have consented to our disclosing of the information.

Your personal information is collected for the purposes of sending relevant correspondences to you and building long-term relationships.

Accuracy of Your Personal Information

Tennis Valley aims to ensure that your personal information is accurate, complete and up-to-date. To assist with this, please contact us if your details change.

Storage and security of your personal information

Tennis Valley is committed to keeping your personal information secure and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse or alteration.

We also require our staff, volunteer committee members and service providers to respect the confidentiality of your personal information. All Tennis Valley staff, agencies and contractors are required to sign confidentiality agreements, which extend to member information.

Due to the nature of the Internet, we cannot guarantee that your personal information will always be secured during transmission or from unauthorised access during storage. However Tennis Valley will always endeavour to protect your personal information from misuse, loss or unauthorised access, and once we receive your transmission, we will undertake our best effort to ensure its security.

Please contact Tennis Valley immediately should you become aware or have reason to believe that there has been any unauthorised use of your personal information. Tennis Valley stores your personal information in electronic form on a database. Hard copies of personal information may also be kept by Tennis Valley.

Access to your personal information

You may contact us to amend any of your personal information that is inaccurate or request that your personal information be deleted. We will use reasonable endeavours to amend or delete your records as requested within 7 days of receipt of notice. If applicable, any legal requirement on Tennis Valley to maintain certain records of your personal information shall prevail over any such requests.

If you wish to access the personal information Tennis Valley holds about you, you can contact us via the details below. We will use reasonable endeavours to provide a complete list of your personal information within 14 days of receipt of your enquiry. Before Tennis Valley provides you with copies of your personal information, it may be necessary for you to prove your identity.

Tennis Valley is not obliged to give you access to your personal information if:

providing access would pose a serious and imminent threat to the life or health of an individual
providing access would have an unreasonable impact upon the privacy of other individuals
the request for access is frivolous or vexatious
the information relates to existing or anticipated legal proceedings between Tennis Valley and you and the information would not be accessible by the process of discovery in those proceedings
providing access would reveal the intentions of the organisation in relation to negotiations with you in such a way as to prejudice those investigations
providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws or denying access is specifically authorised by law.

If Tennis Valley does not allow you to access your personal information we will provide you with reasons for our decision.

Any concerns about our privacy policy

Feel free to contact us about any privacy issue regarding Tennis Valley (see contact details below). You will need to explain your concern and identify yourself so an appropriate person at Tennis Valley can respond accordingly. We will respond as soon as practicable. If you have not received a response within 30 days, or you consider Tennis Valley’s response to be inadequate, you may refer the matter to the Federal Privacy Commissioner. Tennis Valley will make every reasonable effort to resolve your concerns and will maintain a record of each written complaint received.

Tennis Valley will make every reasonable effort to resolve all concerns unless they are deemed frivolous, vexatious or not made in good faith.

How to contact us

If you have any queries regarding this Privacy Policy or would like to read, amend or delete any of your personal information please contact:
e-Mail: contact@tennisvalley.com.au
Mail: Privacy Officer, Tennis Valley, 325a Eastern Valley Way, Chatswood NSW 2067 Australia